GMO has provided many sample responses for commonly asked questions. You can find those by clicking on the REPLY button and then TEMPLATES and using all or portions of many examples listed there. Don’t feel that you have to use them word for word and be sure to edit and personalize them. Just let them help you get started in the right direction to provide good discipleship to whatever is on the mind of your Contacts.
You can also do a search in the ‘How can we help you today” search cell on the GMO Volunteer Resources Site, and you will discover more nuggets of wisdom that may help you form your reply.
For more complicated issues, check out the articles on www.gotquestions.org, where you can find an extensive supply of help for answering questions that require deeper thought.